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    Backoffice/Website Troubleshooting Ordering Shipping & Delivery Return/Refund Policies Autoship Case Ordering/AR Membership Brand Fan Brand Pro Products Device + Website Issues Compensation & Commissions Payquicker General Product Info B-LITE B-LITE|XTRA B-Free B-SAFE B|PRO B-MAX Compliance/Legal Product Rewards Lifestyle Loyalty Rewards

    Backoffice/Website

    To reset your password, please visit your login page and select the “Forgot your password?” link. Next, enter your email address listed on your account. We will email you a "Reset Password" Link. Some email providers classify our emails as junk, please check your junk / spam folder if you didn’t receive your email in your regular inbox.
    In order to make any changes to the payment method, login to your back office, click on Settings > Billing > Next select the “Add New Profile” to add your new payment method, and then follow the prompts on the next page. Be sure the billing address matches what your financial institution has on file to ensure there are no delays in processing future orders. If your current payment method is attached to an Auto-ship, the system will not allow you to delete it until you’ve selected a new "default" payment method.
    You can send us an email to support@nutrisail.com and ask us to either remove/add you to marketing emails. Please note, you will still receive email notifications of delivery, orders and tracking numbers regardless of your opt in/out status.
    Login to your backoffice, click on Your name > My Orders > Order history. You can choose to view orders, invoices and tracking numbers on here as well.

    Troubleshooting

    The most common causes for credit card processing failure are billing address mismatch and the CVV not being correct. Our payment processor requires that the billing address you provide matches what your bank has on file. In addition, you will need to add your name as it appears on the credit card.
    This means that your email is already being used in the system. It is possible that you are already the holder of a complimentary Nutrisail Brand Fan account. Please send a support ticket to support@nutrisail.com that states your dilemma and include the email in question. You may also call Customer Care at (817) 500-0083, and check it out with them.

    Ordering

    All Nutrisail products are sold online and purchased from several replicated Nutrisail web sites. Because Nutrisail is very big on rewarding people for their referrals, you would simply go to the website provided by the person who told you about Nutrisail products.
    It’s very easy to place an order. Always log in to your BackOffice for best prices. Select the 'Shop' button on the home page, you will be directed to our storefront page where you can begin ordering products.
    Nutrisail accepts all major credit cards: Visa, MasterCard, Discover, and American Express. We also accept pre-paid debit cards, if the account is registered to a billing address. You can also submit payment with your Nutrisail PayQuicker Card.
    All our products are listed on our website, along with their retail prices and the Brand Fan pricing. If you are already a Brand Fan or Brand Pro, you can log in to your account, visit the shopping cart and see for yourself the savings!
    If your order hasn’t been processed for shipping, we are able to cancel it. If you want to cancel an order, you must call our Customer Service department, at (817) 500-0083. Please make sure you have your order number in hand. You can also email a support ticket to support@nutrisail.com.
    If your order hasn’t been processed for shipping, we might be able to change it. If you want to change an order, you must call our Customer Service department, at (817) 500-0083. Please make sure you have your order number in hand.
    Nutrisail’s Brand Fan benefits includes always best prices. We also may have seasonal specials and other timely promotions throughout the year.
    Yes. The United States military accepts packages shipped to overseas personnel and treats them as domestic U.S. orders. We will ship your products using the USPS.

    Shipping & Delivery

    You can have your order sent Standard Shipping with USPS or if you need it a little quicker, you can upgrade to Priority mail at checkout.
    Standard Shipping 5-7 Business Days and Priority Shipping 3-4 Business Days
    Qualified Lifestyle orders receive free Standard Shipping and can upgrade to Priority Shipping for $4. Regular orders are shipped based on location and weight. You can decide at checkout if you want to change shipping methods.
    Currently we have do not have local product pickup.
    Yes.
    Once your order is placed and prepared for shipping, Nutrisail will upload the tracking information to your order invoice, located in the Account > Order History. Clicking the tracking link will allow you to check the status of your order.
    While we do not offer overnight shipping option while ordering online, if you need product NOW for any reason, simply call customer service and place your order telling them you would like overnight shipping. At that time they can tell you costs and expected delivery time.
    We’re sorry your order has not arrived. Please check the tracking information first to ensure it is not still in transit. If the tracking information shows delivered, but you cannot locate your package, please contact your local Postmaster and verify delivery and where your package was left. If it has not been delivered yet, and you can contact the Nutrisail Customer Care team at (817) 500-0083, or by emailing support@nutrisail.com.

    Return/Refund Policies

    See Returns and Exchanges PDF
    If you received damaged or defective product(s), please contact the Customer Service team immediately at 817-500-0083, or by emailing support@nutrisail.com. Our Customer Service team will be happy to guide you through the process. For full details on Nutrisail’s return policy, please click ‘here’.
    To initiate a return, please contact our customer service team by phone at 817-500-0083, and a customer service representative will walk you through the procedure. For full details on Nutrisail’s return policy, please click 'here'
    After receiving the authorization to return the item via email or phone, we ask that you ship the products back to the address provided to you within seven days using a carrier that will provide you with tracking and insurance. If eligible for a refund, Nutrisail will credit the original form of payment within 30 days of the product being logged as returned by our distribution center. Please check with your bank or financial institution for additional posting timeframes. Shipping and membership fees are non-refundable, and any business or personal volume associated with the products are deducted once the refund is issued. For full details on Nutrisail’s return policy, please click 'here'.

    Autoship

    Nutrisail Auto-ship is a feature in your back-office portal that allows you to set up a custom order that will process and ship each month on the day of the month that you choose, using your default shipping address and default payment method.
    Automatic order is never required and is available purely for your convenience. Some Brand Pros utilize it as a "set-it-and-forget it" tool to ensure that they always remain active. Brand Fans use it sometimes because they just do not want to run out of the products that make them feel so good. Either way, you may enable and disable automatic order through your back office at your convenience. If you need assistance, customer service is standing by.
    Absolutely not. This feature is a service for you to use only when you prefer to have an order automatically ship on the day each month that you choose.
    After logging into your back-office, click on MY ORDERS from the left menu, then click on Autoship. Scroll down to My Autoship Cart to delete not needed items from your Autoship. Products can be added to autoship directly from the store. Just click the ADD TO AUTOSHIP button instead of the ADD TO CART button.
    Login to your Backoffice, click on Settings > Billing. If you want to change your payment method, simply click the “Set Default” and this will update your Autoship to that Stored Payment Method. If the payment method you want to use is not on file, you can add it at this time. Autoship will process with the payment method you have selected as 'Default'
    Login to your Backoffice, click on my orders, then click autoship. Go to where it says 'Shipping Address Set' and click Edit. From here you can click on the address field and choose from one you have saved. If you need to add an address click Shipping Profiles > Add New Profile, follow the steps, click Create New Profile to save. Once you create your new profile you can then click 'Go to Autoship' to select that address.
    Any time you want 24/7. Simply login to your BackOffice, click on My Orders, click Autoship, click Configure your autoship and then click on the Enable autoship slider. If it lights up it has been enabled, if it is grayed out it has been disabled. Be sure to click "Save Autoship Settings" before leaving the page.

    Case Ordering/AR

    Quantity pricing is available to our professionals and to our Brand Pros. We refer to this as our Authorized Retailer Pricing. If you have applied and been accepted as a Brand Pro, you will find the quantity pricing in your back office.
    Every product package, including our case (quantity) pricing has an assigned PV for Referral Affiliate pay and BV for Binary Volume. Depending on where the AR order falls and who made the purchase will determine how much you may earn on the order.
    They are the only product packages that do not count as a Lifestyle order. To keep the quantity pricing so that the Retailer can double their investment, The AR orders will not be included as a Lifestyle order at this time.
    Yes you can…any time you choose.

    Membership

    Because we reward referrals, simply contact the person who introduced you to Nutrisail. They can help you register for your free Brand Fan account or they will provide you with their website and you can do it yourself. It is very simple!
    Nothing. Zero! To Sign up as a Brand Fan is free and you can instantly enjoy savings on every order. In addition to great savings, you'll get your own store to share with your social circles. Your referrals can earn you generous free product rewards.
    (Link to Membership Benefit Page)
    At the moment, we only ship to the Continental US, Alaska, Puerto Rico, and to customers only in Canada.
    To join Nutrisail as a Customer, Brand Fan, or Brand Pro, you must be at least 18 years of age.
    No. Our preferred customers will never need their social security number. This information is only need for our business partners Brand Pros, who earn $600 or more per year. Along with your social security number, we will submit an income report to the IRS. We don't require your social security to start earning money until you reach the $600 milestone.
    Yes. You can work as partners under one distributorship or you can also personally enroll your spouse and place them in your Two-Team tree, on either your left or right team.
    Absolutely! Visit the ‘News and More’ tab in your BackOffice to view all upcoming Corporate events, team calls and shows where the Nutrisail family attend to exhibit our products.
    Yes, we offer weekly business Facebook Live. You can join the Lifestyle Leadership Facebook Live Every Saturday at 11:00 AM CST by joining the Nutrisail Builder's Group (https://www.facebook.com/groups/NutrisailBuilders/) on Facebook. Join Dave Austin and other featured Nutrisail Leaders as we start the weekend off with a quick corporate Facebook Live covering updates, training and more. Further, check out Nutrisail’s B-Social (https://www.facebook.com/groups/120384768605632/)

    Brand Fan

    A Brand Fan is the name we have chosen for our preferred customers. They enjoy great benefits with no requirements.
    Because we reward referrals, simply contact the person who introduced you to Nutrisail. They can help you register for your free Brand Fan account or they will provide you with their website and you can do it yourself. It is very simple!
    Nothing. Zero! To Sign up as a Brand Fan is free and you can instantly enjoy savings on every order. In addition to great savings, you'll get your own store to share with your social circles. Your referrals can earn you generous free product rewards.
    (Link to Membership Benefit Page)
    To join Nutrisail as a Customer, Brand Fan, or Brand Pro, you must be at least 18 years of age.
    No. Our preferred customers will never need their social security number. This information is only need for our business partners Brand Pros, who earn $600 or more per year. Along with your social security number, we will submit an income report to the IRS. We don't require your social security to start earning money until you reach the $600 milestone.
    Yes it is. Simply notify Nutrisail in writing of your wishes and it will be done. If you need any assistance, you can call customer service or send a request to support@nutrisail.com.
    No. Nutrisail accounts are non-transferrable.
    Simply contact Nutrisail customer service and provide the name of your referral. If they are in the system, they can be transferred on an immediate basis.
    Log into your back office. Your rank will appear on your back office dashboard.
    A notification email will be sent to the email address associated with your Nutrisail account when anyone opens an account through your replicated site. Be sure that anyone with interest in the opportunity has your replicated site information, as well as a clear understanding of the registration process. You could also ask them via text or even phone call.
    You can redeem Product Rewards simply by making a purchase after you have accumulated them. They will automatically be applied to your cart during checkout.
    They will be displayed in the Product Rewards tab in the back office under Earnings.
    Product rewards are automatically applied to your cart when you make a purchase.
    Product Rewards expire 180 days after they are earned.
    Product Rewards are non transferrable. It is okay however, to share with someone else how you earned your rewards!
    They will be applied to your next product purchase.
    Yes. In the event that you decide the opportunity is not right for you, you can cancel your Brand Pro membership, and maintain Brand Fan status. To do so, contact customer service at support@nutrisail.com

    Brand Pro

    You pay only $36/year for this upgrade. This gives you access to all the online business building tools you need to start earning consistent income.
    (Link to Membership Benefit Page)
    To join Nutrisail as a Customer, Brand Fan, or Brand Pro, you must be at least 18 years of age.
    No. Our preferred customers will never need their social security number. This information is only need for our business partners Brand Pros, who earn $600 or more per year. Along with your social security number, we will submit an income report to the IRS. We don't require your social security to start earning money until you reach the $600 milestone.
    Yes it is. Simply notify Nutrisail in writing of your wishes and it will be done. If you need any assistance, you can call customer service or send a request to support@nutrisail.com.
    Log into your back office and scroll down. Your active status will appear on the right in one of our dashboard cubes
    Every Friday, if your eWallet balance is $20.00 or more, your bonuses will be instantly deposited into your commission account.
    You can redeem Product Rewards simply by making a purchase after you have accumulated them. They will automatically be applied to your cart during checkout.
    They will be displayed in the Product Rewards tab in the back office under Earnings.
    Product rewards are automatically applied to your cart when you make a purchase.
    Product Rewards expire 180 days after they are earned.
    Product Rewards are non transferrable. It is okay however, to share with someone else how you earned your rewards!
    They will be applied to your next product purchase.
    No. Nutrisail accounts are non-transferrable.
    Simply contact Nutrisail customer service and provide the name of your referral. If they are in the system, they can be transferred on an immediate basis.
    Log into your back office and scroll down. Your rank will appear on the right in one of our dashboard cubes.
    Log into your back office. Under Earnings you will see Bonus Overview. You will click on Two-Team (Weekly) to see the current weeks BV.
    7-14 days.
    Yes. In the event that you decide the opportunity is not right for you, you can cancel your Brand Pro membership, and maintain Brand Fan status. To do so, contact customer service at support@nutrisail.com
    A notification email will be sent to the email address associated with your Nutrisail account when anyone opens an account through your replicated site. Be sure that anyone with interest in the opportunity has your replicated site information, as well as a clear understanding of the registration process. You could also ask them via text or even phone call.

    Compensation & Commissions

    There are several ways to earn income with Nutrisail and you can find more information on our Compensation Plan brochure or pdf. To switch from earning free product rewards to earning cash, your first move would be to upgrade to Brand Pro if you have not done so already.
    Every Friday, if your eWallet balance is $20.00 or more, your bonuses will be instantly deposited into your PayQuicker account.
    The best way is to send them a invite from your tree. Simply log in to your back office, click on View Two-Team Tree. Decide where you want to place your new member and then click on Bottom Left or Bottom right. Click on the first “Invite” spot that you see on the very outside of your tree. Now simply follow the prompts and instructions. You can also send them a link to your personalized website and have them register as a Brand Fan. Be sure to follow up and make sure they are not only in the system, but in the placement of your choosing.
    Please visit your Back Office Dashboard, to view flyers and information on all of our current contests, events and promotions.
    By law, if you earn over $600 in commissions in a calendar year with Nutrisail, we are required to submit an income report to the IRS. At that time or before, please include your social security number in your account info so there will be no interruption receiving your commissions and bonuses.

    General Product Info

    No. The FDA approves drugs, either prescription or over the counter. Nutrisail products are neither of these or anything close to it. Our products are classified as foods and food supplements. They are actually governed by the USDA.
    Yes.
    It is very important that you consult with a physician about possible contraindications between food/dietary supplement ingredients and any medications you may be taking. Although all of our products are made with the purest ingredients, we still recommend you consult with your doctor. Although all of our products’ nutritional facts are displayed on our website, this information is not intended to substitute advice from your doctor.
    Nutrisail offers a wide variety of Vitamins and Supplements to help you lose weight, stay focused and nourish your body with nutrients. Please visit Nutrisail.com or if you have an account simply go to your website and you see all of the products Nutrisail has to offer.
    All of our products, are gluten-free.
    All of our products meet the standards of those living a vegan lifestyle.
    Our products containing stimulants are for those who are 18 years of age and over. Others such as our multivitamin, pro-biotic and stimulant free B-complex supplement could be used by those under 18 with parental supervision.
    All of our products meet the Kosher definitions, however, none of our products are Kosher Certified.
    All of our products have the list of ingredients displayed on the back of the bottles and each product has its own page that contains an ingredients list where you can view both the ingredients and nutritional facts.
    Yes, our plastic bottles are completely biodegradable.
    As with any supplement or prescription, we always recommend consulting your doctor, but we recommend that since B-LITE, B-LITE|XTRA have caffeine, you should NOT consume it during pregnancy or while you breastfeed. We recommend taking B-SAFE, B-Free, B|PRO and B-MAX with your doctor's approval.
    It is possible whenever you have natural ingredients like synephrine or PEA that mimic over the counter products such as cold and allergy products at the drugstore. We currently have no reports on record of this taking place.

    B-LITE

    B-LITE is for adults seeking a simple tool to help them regain control over their eating habits, promote safe, effective fat-burning, and enhance their mood and energy throughout the day.
    B-LITE is safe, natural, non-toxic—and healthy—for your body and brain. Please read the warning on the back of this brochure. If you are under a doctor’s care or on any medications, we advise you to have your physician clear you to use B-LITE and help monitor your results.
    No. Our balanced formula has the perfect blend of B-Vitamins, herbal energizers and mild stimulants, that it always helps your “feel good again!” When it is time for your body to rest, get some sleep. Unless you take B-lite or other stimulants too late, you should have no interruption in sleep at all.
    B-LITE is formulated as a natural energizer for your body. Each capsule has about the same amount of natural caffeine as an 8-12 ounce cup of coffee, plus other natural energizing ingredients. If you are caffeine sensitive, avoid taking B-LITE too late in the afternoon or early evening. You know when bedtime is.
    If you’re trying B-LITE for the first time, just take one capsule mid-morning or early afternoon on an empty stomach or before a light meal. After that, take one or two at a time as desired..once or twice per day. Individuals who are caffeine sensitive may find one capsule will last the entire day. Others may need an additional capsule to reach desired results.
    Really not. B-LITE is the most advanced and nutritious energy and feel good product available anywhere today. When you take it as part of your daily routine, it will help you eat less food and feel like being more active. It is the great “enabler” that helps make smart lifestyle choices easier!
    You should consider adding the other B’s to your diet, even gradually. Start with the B-SAFE. Begin to personally guard what you allow into your body.
    The 30ct bottle is a supply intended to last one month and the 60ct bottle is intended to last two months. However, some individuals may desire more than one capsule of B-LITE daily and consume more than 30 capsules per month. When you buy multiple 60ct bottles, the price drops 25%.
    If you are under the care of a health care professional for high blood pressure, then show the facts about B-LITE and B-LITE|XTRA to your doctor. See if they will monitor your results. All warnings and disclaimers are on product labels and brochures.

    B-LITE|XTRA

    Both are excellent. The XTRA is formulated the same as with just a little more of the stimulant blend. XTRA is sometimes the preference for those who train physically or are not sensitive to stimulants. Our e-Samples come with 3 capsules of each for you to try.
    Both B-LITE Classic and B-LITE|XTRA are for those seeking a simple tool to help them regain control over their eating habits, promote safe, effective fat-burning, and enhance their mood and energy. B-LITE|XTRA is for adults who are not sensitive when it comes to consuming caffeine and similar stimulants. If you consider yourself more sensitive, we recommend you use B-LITE Classic.
    B-LITE|XTRA is safe, natural, non-toxic—and healthy—for your body and brain. Please read the warning label and disclaimers on the back of the brochure. If you are under a doctor’s care or on any medications, we advise you to have your physician clear you to use B-LITE and help monitor your results.
    No. Our balanced formula has the perfect blend of B-Vitamins, herbal energizers and mild stimulants, that it always helps your “feel good again!” When it is time for your body to rest, get some sleep. Unless you take B-LITE or other stimulants too late, you should have no interruption in sleep at all.
    B-LITE|XTRA is a stronger version of our popular B-LITE Classic formula. IB-LITE|XTRA is formulated as a natural energizer for your body. Each capsule has about the same amount of natural caffeine as an 8-12 ounce cup of coffee, plus other natural energizing ingredients. If you are caffeine sensitive, avoid taking XTRA too late in the afternoon or early evening. You know when bedtime is.
    One or two per day.
    Really not. B-LITE|XTRA is the most advanced and nutritious energy and feel good product available anywhere today. When you take it as part of your daily routine, it will help you eat less food and feel like being more active. It is the great “enabler” that helps make smart lifestyle choices easier!

    B-Free

    B-Free is a caffeine-free, stimulant-free version of our popular B-LITE® Daily Energizer formulas. It contains the same highly-bioavailable, full-spectrum vitamin B complex, nourishing organic botanicals, and important minerals—but without the caffeine and other natural stimulants.
    B-Free can be used anytime, day or night, to deliver the high-quality B-Vitamin complex that our body needs to function at optimal levels. B-Free is especially ideal for recovery when you take a day or two off from caffeine and thermogenics to relax and recharge your adrenals.
    Absolutely. Add a B-Free to boost your B-LITE or B-LITE®XTRA experience when you want to pump up the nutrition without added stimulation. B-Free is also perfect for coffee and tea drinkers who want the nutrition of B-LITE without the extra stimulants.
    B-Free, like all Nutrisail products, are held to the utmost standards in safety, quality and potency. However, no matter what we design or intend our formulas to do for you, we always urge you to talk to your health practitioner prior to using our products if you are on medication.
    As a dietary supplement take 1-3 capsules daily, best before each meal.

    B-SAFE

    To take full advantage of B-SAFE take before each non-organic meal. To catch the full impact of all that B-SAFE has to offer you just click here (link to B-SAFE page)
    Because toxicity and contamination in today ’s environment do not take a day off, B-SAFE was carefully formulated to provide daily protection. This product will help to Repel, Repair and Restore by reducing what is allowed into your body, gentle cleansing of existing toxicity, and keeping environmental toxins that we are all exposed to...from taking refuge in your body.
    Not really, it will provide protection for these important bodily functions. B-SAFE is not a colon cleanse and will not require you to be in close proximity of a restroom. The ingredients supports cleansing on the cellular level & can aid the removal of harmful toxins, heavy metals, chemical particulates and other unwanted impurities that can overload your body’s natural detoxification abilities.

    B|PRO

    Simply present the supplement facts to your health care professional and then see if they will monitor your results while using the B|PRO.
    B|PRO could be very good to take while nursing after a review or the supplement facts and Doctor Approval.
    Yes. Many people take one before a good night's sleep.
    No. If this were to happen, simply discontinue use and then try a smaller dosage.
    Please click here for all the facts about B|PRO.

    B-MAX

    B-Max is Caffeine Free, click here to read the supplement facts.
    Your body is so craving these critical nutrients that it cannot produce itself. 1 or 2 before each meal is an excellent starting place.
    Yes.

    Compliance/Legal

    After you become a Brand Pro, log on to your back office and follow this link, https://www.nutrisail.com/backoffice/index.php?action=pnp You will be required to acknowledge you've read these policies and procedures.
    If you are 18 years or older, you are eligible to apply for membership with Nutrisail.
    Taking care of this quickly is the key. If the error in placement took place during the last 3 business days, please send an email to support@nutrisail.com and include their name, username, and where you would like to place them on your team. It is important also for you to include the username and placement info (right or left team) regarding where they should be placed. We will do our best to get them placed on your team in the proper position.
    If you joined within the last three business days, please send an email to our Customer Support at support@nutrisail.com with the specific details of why you think you want to change sponsors. Please note we cannot guarantee the move. Nutrisail takes many factors into consideration prior to any sponsor changes. Normally this will also require the consent of the person you were sponsored by originally.

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